Policies

Shipping and Returns

GhoSt Augustine proudly uses UPS to handle the shipping of our products. All orders received by 3 PM EST Monday - Thursday will ship within 24 hours in most cases. Orders received on Friday or the weekend will ship on Monday. Please contact us if it is imperative that your order ship on a Friday. All orders will ship via UPS Ground Freight. Orders with a value greater than $250 will be shipped free of charge. Feel free to inquire about expedited shipping. Extra charges may apply.

GhoSt Augustine will provide an invoice and tracking information within 24 hours of receipt of your order placed Monday - Thursday and on Monday for orders placed on Friday or the weekend, via e-mail.

Although we carry a very large inventory, on occasion a product is out of stock, if this is the case, we will notify you via e-mail within one business day.

If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or store credit within 10 days of the shipping date. Please contact GhoSt Augustine via our contact page here on the site to request an exchange or credit. We will gladly exchange or provide a store credit less the original shipping charge if this applies.

Returned items must be new, with all parts, pieces, and manuals, in order for you to receive credit. Returned items are your full responsibility until GhoSt Augustine has received them into our warehouse and verified the condition of the product. Please insure your shipments, as we cannot be responsible for products damaged or lost in transit.

GhoSt Augustine will process returns within seven business days of receipt of the shipment.

CANCELLATIONS, RE-SCHEDULING & EXCHANGES POLICIES

Q: What is your cancellation policy regarding a reservation?
A: Any group of 6 people or more or any reservation for the Pub Hearse Ride tour requires a cancellation to be made a minimum of 7 days in advance.
The Hearse Ride tour and walking Haunted Pub Tour for reservations between 1 to 5 people requires a minimum of 5 hours notice to cancel a tour.
If you cancel your reservation on time you will not be charged.

Q: What is your cancellation policy regarding purchased tickets?
A: All sales are final. This applies to all tickets sales (that is on-line, in-store, or anywhere). In other words we do not refund purchases of tickets or merchandise. We have an exchange policy. If you didn't like the tour and have a receipt that proves your purchase and explain to us in writing within 7 days of the tour date why, you will get tickets to go on another one of our tours or store merchandise matching the price you paid for the ticket or tickets.

Q: If I bought tickets and change my mind or something comes up that prevents me from going to St. Augustine that day, what do I do then?
A: As long as you cancel your reservation on time (see above under Cancellation Policy) you can use your purchased tickets some other time in the future or sell or give the tickets to somebody else. We will mail you your tickets.

Q: Do you cancel the tour if it rains or due to any other weather conditions?
A: The tours depart as normal rain or shine. Please dress for the weather. The only reasons we would cancel due to weather would be if there is a Hurricane or Tornado Warning.

Q: Do you refund me if I didn't like the tour?
A: We have an exchange policy. If you didn't like the tour and present a receipt as proof of purchase within 7 days and explain to us in writing why you didn't like the tour, you will get tickets to go on another one of our tours or store merchandise matching the price you paid for the ticket or tickets.