Products Ship within one business day
WORLD WIDE SHIPPING
16 Years in Business!
Shipping and Returns
We at GhoSt Augustine, the company behind ghosthuntersequipment.com, are happy to offer you the services of UPS and USPS to handle the shipping of your purchases. You can also pick up the tickets or ghost hunt gear at our store.
All orders received by 1pm EST Monday-Friday will ship the same day unless items are on backorder and you will be notified if they are. All orders placed on the weekend will ship no later than the following business day.
When ordering tickets on our website select the UPS option, select "pick up", click "recalculate", then you will be able to pick them up when you arrive for your tour.
GhoSt Augustine will provide you with a tracking number via email when you order ships.
If you need to return a product (not a tour ticket), you can do so by contacting us within 30 days to receive a Return Merchandise Number (RMN). Returns must be unused, in the original package, and mailed to us. See our contact info.
We refund the price of the item minus a 10% re-stocking fee. We don't refund any shipping charges. Refunds are made through the same merchant and to the same credit card or other source of funding you used to pay for the purchase.
GhoSt Augustine will process returns within seven business days of receipt of returned merchandise that is in brand new and perfect re-sellable condition.
TOUR RESCHEDULING & EXCHANGES POLICIES
Q: What is your cancellation policy regarding a ghost tour reservation?
A. Any groups of more than 6 must give at least 7 days notice to reschedule or cancel. All other rescheduling or cancellations require at least a 24 hour notice.
Q: What is your cancellation policy regarding purchased tickets?
A. All sales are final. This applies to all ticket sales (that is online, in store, or anywhere else). We do not refund purchases of tickets; however we do accept exchanges for tickets or merchandise.
Q: If I bought tickets and change my mind or something comes up that prevents me from going to St. Augustine that day, what do I do then?
A. As long as you notify us on time (see the above cancellation policy regarding a reservation) you can use your purchased tickets another time in the future, sell, or give them away. We will mail you your tickets, if you can’t make it here this time.
Q: Do you cancel the tour if it rains or due to any other weather conditions?
A. We go out rain or shine. We do not cancel tours due to the weather. Dress for the weather! From our more than 10 years of experience here, despite rain prognosis and rain in the afternoon, 95% of the time the rain ends or diminishes by 8-9 pm. You can choose to cancel as long as you do so within the allowed timeframe (see the above cancellation policy regarding a reservation) otherwise you can use your purchased tickets another time in the future, sell them, or give them away.
Q: Do you guarantee your tours?
A. Yes, we guarantee that our tour guide does a great job. We do not guarantee that you will have a ghostly encounter or that a certain stop (for instance that a certain pub on the Haunted Pub Tour was to your liking), or that you will not get sweaty (this is Florida), or that something unforeseen will not happen. We were voted the BEST Non-Theatrical Ghost Tour in St. Augustine. We know we deliver a great product. If you feel that our tour guide was unprofessional then contact us and fill out our form and if we see that we are at fault then we will swiftly set things right by issuing you a compensation either partially or fully in the form of products, substitute tickets or funds.